Support

We're here to help you get the most out of Heavi.

Contact Us

If you need help or have any questions, reach out to us at:

Email: niklas@techtify.se

We aim to respond within 24 hours.

Frequently Asked Questions

Account & Getting Started

How do I create an account?

Download Heavi from the App Store or Google Play, then sign up with your email. You'll be guided through a quick onboarding to set your fitness profile.

I forgot my password. How do I reset it?

On the login screen, tap "Forgot password?" and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.

How do I delete my account?

Go to Profile > Settings > Delete Account. All your personal data will be permanently removed within 30 days. You can also email us at niklas@techtify.se to request deletion.

AI Features

How does the AI workout generator work?

Heavi uses AI to create personalized workout programs based on your goals, experience level, available equipment, schedule, and focus muscle groups. Each program is unique to you.

How does AI Form Check work?

During a workout, you can record a video of your set. The AI analyzes your form and provides feedback on technique, helping you identify issues before they become injuries.

How does the food photo scanner work?

Tap the camera icon in the Food tab, snap a photo of your meal, and the AI will estimate the calories and macros. You can adjust the values before logging.

Why is my AI generation taking a while?

AI generations typically complete within 30–60 seconds. You'll see a spinning badge and receive a notification when it's ready. You can continue using the app in the meantime.

Subscription & Payments

What do I get with Heavi Premium?

Premium unlocks unlimited AI workout generations, AI meal plans, AI form checks, AI food scanning, and AI calendar scheduling. Free users get a limited number of generations per month.

How do I manage or cancel my subscription?

Subscriptions are managed through the App Store (iOS) or Google Play (Android). Go to your device's subscription settings to change or cancel your plan. You'll retain Premium access until the end of your current billing period.

How do I request a refund?

Refunds are handled by Apple or Google, depending on your platform. Visit Apple Support or Google Play Help to request a refund.

Data & Privacy

What data does Heavi collect?

We collect your account info, fitness profile, workout logs, and nutrition logs to provide the service. Photos and videos submitted for AI analysis are processed in real-time and not stored permanently. See our full Privacy Policy for details.

Is my data secure?

Yes. All data is transmitted over HTTPS, passwords are hashed with bcrypt, and our servers are hosted in the EU (Paris, France) by Scaleway.

Troubleshooting

The app is crashing or not loading.

Try closing and reopening the app. If the issue persists, make sure you're on the latest version from the App Store or Google Play. You can also try reinstalling the app — your data is stored on our servers, so nothing will be lost.

My workouts or data seem to be missing.

Make sure you're logged in with the correct account. If data is still missing, contact us at niklas@techtify.se and we'll help you recover it.

Push notifications aren't working.

Check that notifications are enabled for Heavi in your device settings (Settings > Notifications > Heavi on iOS, or Settings > Apps > Heavi > Notifications on Android).